By taking control of your dealership’s call handling performance with call recording, you’ll improve the profitability and satisfaction of every call.
Identify
Identify where call handling mistakes are costing you sales.
Diagnose
Identify mistakes that lead to low customer satisfaction scores.
Protect
Protect your dealership and customers if and when disputes occur.
Lightspeed Call Recording Features
You can’t improve what you can’t measure. Tracking customer calls is the first step to improving results and ensuring you are delivering a great customer experience in every interaction.
Close More Sales
After listening to recorded calls, you’re able to give your team focused training that addresses their needs so they can get better at overcoming objections and closing sales—fast.
Increase Upselling
By reviewing calls, you can tell immediately whether your employees are upselling products and services consistently and effectively.
Improve Customer Satisfaction
The fastest way to discover if customers are happy with your service—or where there might be room for improvement—is by listening for yourself.
Reduce Misunderstandings
When there are different sides to a conversation, Lightspeed Call Recording allows you to get to the bottom of disputes instantly.
Integrate Easily
Since calls are automatically recorded and linked to a customer record in your DMS, you can quickly and easily find the call you want to discuss.