Convert calls into sales—no more missed calls!
Lightspeed Call Analytics reduces customers’ frustration and the loss of profit from missed calls. Instead you can leverage call analytics to convert more calls into appointments and sales, leading more customers and more revenue.
Real-time insights
Measure your level of service, identify potential problems, and correct them fast.
Increase revenue
Capture missed calls and missed opportunities and follow up with leads.
Better reputation
Increase CSI with better call management and provide the best customer experience every time.
Lightspeed Call Analytics Features
Real-time actionable insights show you how employees handle calls and how calls are being routed, helping you provide a better caller experience to gain new customers and keep existing customers coming back.
Quick View Dashboard
The configurable dashboard details call trends such as missed calls, call volume, etc., so you can quickly identify and solve issues to improve customer outcomes.
Eliminate Missed Calls
Quickly identify and manage missed and mishandled calls allows you to provide the best customer experience and convert more calls into sales.
Notifications
Receive an alert on your phone immediately if your team is missing calls or experiencing an unusual call volume.
Manage Employee Performance
Monitor employee and department performance on key communication metrics such as missed calls, connected calls, voicemail, etc., over a period of time to optimally drive dealership performance.